One platform.Every conversation.AI and humans, together.
AI Employees and your support team working together on your website, WhatsApp, email and phone, with ticketing, a shared knowledge base, automation, analytics and customer engagement built into one connected platform.
Essentials plan with 1 AI Employee · No credit card required
An AI Employee on your site, an inbox for your team. One system.
The platform
Not just a chatbot. A complete AI and human customer service platform.
Every part shares the same customers, knowledge and conversation history, so the AI and your team never work from different versions of the truth.
One shared inbox where
your team picks up
Every conversation, whether the AI handled it or not, lands in one helpdesk with team inboxes, assignment rules, SLAs and a CRM built in, so your team continues exactly where the AI left off.
An AI Employee that resolves
questions around the clock
Your AI Employee answers in the messenger on your website and on your other channels. It replies from the knowledge you approve, in each customer's language, books appointments and captures leads, and hands over to a person whenever it shouldn't decide alone.
Point it at your website, then add your FAQs, price list or policies. The AI Employee answers only from the knowledge you approve, in your tone and in the language each visitor writes in.
Right inside the messenger it checks your agenda and books appointments, answers product and policy questions, takes quote requests and saves each visitor as a contact, around the clock.
When a question needs a person, the AI Employee hands over instead of guessing. The full conversation and an AI summary are already in your shared inbox, ready for your team to answer.
Introducing AI bookings
Your AI Employee now books, moves and reminds appointments straight from your calendar.
AI Phone
EnterpriseAnswer every call, hand off the ones that need a person
An voice AI Employee picks up inbound calls on a number we set up for you, answers from your knowledge and transfers the caller to your team, warm or cold, when it should. Every call is saved with its transcript, an AI summary and the recording.
- Inbound AI calls with a voice, greeting and goals you choose
- Warm or cold transfer to a teammate
- Transcripts, summaries, sentiment and recordings
- Test calls from your browser before you publish
- Outbound AI calling is not available yet
Every channel, one conversation history
Your website messenger comes first, but customers write from everywhere. Connect WhatsApp or your support email and the same AI Employee answers there, with the same knowledge, and every thread lands in the inbox your team already works from.
- Website messengerYour primary channel: one script tag on any siteStart here
- WhatsAppOfficial Meta Cloud APILive
- EmailForward your support inboxLive
- InstagramSet up with our teamPrivate beta
- MessengerSet up with our teamPrivate beta
- SMSText messages, set up with our teamPrivate beta
Casa Verde
online
Grounded in your knowledge.
Limited to what you allow.
The AI, your team and your help center work from the same knowledge base, and the AI Employee only takes the actions you've switched on. When it's unsure, it hands over instead of guessing.
Work together, seamlessly
The AI Employee and your team share one inbox and one customer record. When the AI Employee needs an approval or a detail, it asks a teammate and then finishes the conversation itself.
Gets better every week
ConvoAI spots the questions the AI Employee couldn't answer well and points you to the knowledge to add, so the gaps close week by week.
One source of truth
Your menu, catalog, prices and policies live in one knowledge base that powers the AI Employee and your team, and shows how often each answer is used.
AI and humans, together
From first question to follow-up. See one conversation move from the AI to your team.
The AI resolves what it can and knows when to stop. Your teammate gets the context, not a cold transfer, and the customer never repeats themselves.
Scripted walkthrough — not a live AI
Northwind Outfitters
AI Employee · replies instantly
Step 1 of 8: A customer asks a question. Priya writes in the messenger on the store's website: her new boots arrived with a torn seam, and she leaves on a trip Saturday.
Team productivity
Less busywork. More time for the conversations that matter.
Copilot
Answers your team's questions with numbered sources, and drafts, rewrites, translates or summarises. You decide what gets sent.
Macros
Saved replies that can also assign, tag and snooze in one click.
SLA timers
First response, next response and resolution targets, in business hours if you like.
Collision detection
See who else is viewing or typing in a conversation before you reply.
Round robin and teams
Team inboxes that assign fairly and skip people who are away.
Inbox translation
Read and reply in your language while the customer writes in theirs.
Works with the tools
you already use
Connect WhatsApp, Instagram and Messenger through Meta, sync your Shopify products into the AI Employee's knowledge, add Slack or Discord, and reach anything else through webhooks, the REST API, Zapier, Make or n8n.
- WhatsAppCloud API
- InstagramPrivate beta
- MessengerPrivate beta
- EmailAny inbox
- ShopifyProduct sync
- StripeBilling
- SlackNeeds setup
- DiscordNeeds setup
- ZapierWebhooks
- MakeWebhooks
- n8nWebhooks
- REST APIPro and up
Measurable outcomes
Know what's working. Every result measured from your own conversations.
Reports show how the AI and your team are doing on the numbers that matter to customers, with a custom report builder, CSV export and scheduled email reports on Pro and up.
Resolution rate
How many conversations end resolved, by the AI or by a person.
Response times
First response and time to resolution, against your SLA targets.
Customer satisfaction
CSAT ratings collected in the messenger after a conversation closes.
AI vs human share
What the AI handled alone and what it handed to your team, day by day.
Leads and bookings
Contacts captured, pipeline stages and appointments booked from chats.
Knowledge gaps
Questions the AI couldn't answer well, ready to turn into new articles.
Start free. Grow when you're ready.
ConvoAI Inbox with AI Employees
Start free with 1 AI Employee and 65 AI replies every 2 weeks, then go Pro for unlimited AI replies. Compare plans.
$0
Essentials · 65 AI replies / 2 wks
$49
Pro / mo · unlimited AI replies
Pro has 1 AI Employee and unlimited AI replies. Enterprise is built around your operation. See all features.
Is ConvoAI a chatbot or a helpdesk?
Both, in one product. An AI Employee answers customers in the messenger on your website and on your other channels, and a shared helpdesk lets your team take over, assign, track SLAs and resolve. They share the same inbox, contacts and knowledge. See the platform.
What happens when the AI can't answer?
It hands the conversation to your team instead of guessing. The conversation is routed to the right team inbox, where your teammate sees the whole thread, an AI summary and the customer's details. Once a teammate takes over a website chat, the AI stays quiet.
Where do the AI's answers come from?
From the knowledge you give it: your website, help center articles, FAQs and files (PDF, TXT and CSV). It replies in the customer's language, and the actions it may take, like booking an appointment, are the ones you switch on. The knowledge base is included from Pro up. How knowledge works.
Which channels does ConvoAI support?
The website messenger, WhatsApp (Meta's official Cloud API) and email are available to everyone. Instagram, Facebook Messenger and SMS are in private beta and set up with our team, and Slack and Discord can be connected with some setup. See every channel.
Can the AI answer phone calls?
Yes, on the Enterprise plan. An voice AI Employee answers inbound calls on a number we set up for you and can transfer callers to your team; every call is saved with its transcript and summary. Outbound AI calling isn't available yet. Explore AI Phone.
Can I try it for free?
Yes. The Essentials plan includes 1 AI Employee on your website and 65 AI replies every 2 weeks, with no credit card. Pro is $49 per month and adds unlimited AI replies, the knowledge base, automation and reports. Compare plans.
Get started
One platform. Every conversation.
AI and humans working together. Start free with 1 AI Employee and 65 AI replies every 2 weeks, then upgrade to Pro for unlimited AI replies.